At AGROW (“we”, “us”, “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website or services, you agree to the terms of this Privacy Policy.

1. What Personal Data We Collect

We may collect personal information when you:

• Visit or browse our website
• Place an order or contact us
• Subscribe to updates or promotions

This may include:

• Name
• Email address
• Phone number
• Delivery and billing address
• Payment and transaction details
• Device, browser, and IP information

2. How We Use Your Data

We use your personal data to:

• Process and deliver your orders
• Respond to enquiries and provide customer support
• Improve your experience on our website
• Send updates or promotions (only if you agree)
• Meet legal and regulatory requirements

3. Sharing Your Personal Data

We only share your data, when necessary, such as with:

• Payment service providers
• Delivery and logistics partners
• IT and customer support service providers
• Authorities, when required by law

All third parties are required to handle your data securely and responsibly.

4. Data Transfer Outside Malaysia

Some of our service providers may be located outside Malaysia (e.g. cloud services). When this happens, we take reasonable steps to ensure your data remains protected and handled according to PDPA standards.

5. How Long We Keep Your Data

We keep your personal data only as long as necessary to:

• Complete transactions
• Maintain records
• Comply with legal or regulatory obligations

When data is no longer needed, we securely delete or anonymise it.

6. Your Rights

You have the right to:

• Access your personal data
• Request corrections
• Withdraw consent for data use (where applicable)
• Request deletion of your data, subject to legal requirements

To exercise your rights, please contact us using the details below.

7. Cookies

We use cookies to:

• Ensure the website works properly
• Understand how visitors use our site
• Improve user experience

You can disable cookies in your browser settings, though some features may not work as intended.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data. While we strive to keep your information secure, no system can guarantee absolute security.

9. Children’s Privacy

Our website is intended for users aged 18 and above. We do not knowingly collect personal data from minors.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

EMPIRE™ HOLDINGS

Email: [email protected]

Address: No. 43, Tingkat 2, Jalan KS 5, Kepayang Sentral,

Taman Bukit Kepayang, 70200 Seremban, Negeri Sembilan, Malaysia

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website means you accept the updated policy.